Because five passions became one powerful vision.
Hustle Hub 5 Privacy Policy
Last Updated: 07/05/2026
At Hustle Hub 5, we value trust, transparency, and protecting your personal information just as much as we value quality craftsmanship, natural wellness, and good relationships.
This policy explains how we collect, use, and protect your information when you interact with our website, products, services, or brands.
🌿 What Information We Collect
When you place an order, contact us, complete a form, or interact with our website, we may collect:
Your name
Email address
Phone number
Delivery or billing address
Order or inquiry details
Optional information, photos, or notes you choose to share with us
We do not directly store or process bank card details. Payments are handled securely through trusted third-party providers.
💌 How We Use Your Information
We use your information to:
Process and deliver orders
Communicate regarding quotes, projects, bookings, or deliveries
Respond to inquiries or support requests
Improve our products, services, and customer experience
Occasionally share updates, new products, services, or projects (only if you’ve opted in)
Your information will never be sold, rented, or traded to third parties.
🔒 How We Protect Your Information
We take reasonable steps to keep your personal information secure, including:
Secure platforms and password-protected systems
Restricted access to authorized team members only
Careful handling of customer records and communication
While we do our best to protect your information, no online platform can guarantee absolute security.
📦 Third-Party Services
To operate effectively, we may use trusted third-party providers such as:
Courier and delivery companies
Payment processors
Website hosting providers
Communication and marketing platforms
These providers receive only the information necessary to perform their services.
🍪 Cookies & Website Data
Our website may use cookies and similar technologies to improve browsing, functionality, and user experience.
You can disable cookies in your browser settings if preferred.
👩⚖️ Your Rights
You have the right to:
Request access to the personal information we hold about you
Request corrections or updates
Request deletion of your information where legally permitted
Withdraw consent for marketing communication at any time
Simply contact us and we’ll gladly assist.
🔄 Policy Updates
As Hustle Hub 5 continues to grow, this policy may occasionally be updated. The latest version will always be available on our website.
📬 Contact Us
Questions about your information or privacy?
Whether it’s business, pets, projects, or possibilities — let’s connect.
📧 tamika@houndware.online
📱 +27 82 525 6321
📍 Based in Rustenburg, South Africa
Hustle Hub 5 Return Policy
Last Updated: 07/05/2026
At Hustle Hub 5, we put care, craftsmanship, and intention into everything we create — from natural wellness products and handcrafted items to custom builds and creative projects. While we strive to make every experience a great one, we understand that sometimes things don’t go according to plan.
Here’s how we handle returns, exchanges, and refunds.
🌿 General Policy
Due to the nature of many of our products and custom-made items, returns are limited for hygiene, safety, and production reasons.
Each request is handled fairly and on a case-by-case basis.
✅ Return Eligibility
You may request a return, replacement, or exchange if:
Your item arrived damaged or defective
You received the incorrect product
The item is unused, unopened, and still in its original packaging (within 7 days of delivery)
A fabricated or custom item has a verified manufacturing fault
📸 What We’ll Need
To help us assist you quickly, please provide:
Clear photos of the item and packaging
A short explanation of the issue
Your order details (name, date, product/service)
Please contact us via:
📧 tamika@houndware.online
📱 WhatsApp: +27 82 525 6321
💸 Refunds, Repairs & Replacements
Once your request has been reviewed:
Approved refunds will be processed within 5–7 business days through the original payment method where possible
Depending on the situation, we may offer:
a replacement,
repair,
store credit,
voucher,
or exchange
Custom-built or fabricated items may qualify for repair before refund consideration.
🚫 Non-Returnable Items
Unfortunately, we cannot accept returns or refunds on:
Opened or used wellness products
Perishable or hygiene-sensitive products
Custom-made or personalized items
Fabricated items altered after delivery
Sale, clearance, or promotional products
Items returned more than 7 days after delivery unless previously arranged
📦 Courier & Delivery Issues
If your parcel is delayed, damaged in transit, or goes missing, we’ll gladly assist where possible. However, once an order has been handed over to the courier, delivery responsibility falls with the courier company.
That said — we’ll still help track things down and do our best to sort the issue out.
🛠️ Handmade & Custom Work Notice
Many of our products are handmade, naturally sourced, fabricated, or produced in small batches. Minor differences in colour, finish, texture, wood grain, steel finish, scent, or appearance may naturally occur and are not considered defects.
💬 Questions?
Whether it’s business, pets, projects, or possibilities — we’re here to help.
📧 tamika@houndware.online
📱 +27 82 525 6321
📍 Based in Rustenburg, South Africa