Because your dog deserves more than boring basics.
Houndware Terms & Conditions
Last Updated: 24/06/2025
Welcome to Houndware! By using our website, purchasing our products, or interacting with our brand, you agree to the following terms and conditions. We’re all about happy tails and clear communication — so here’s what you need to know.
1. About Houndware
Houndware offers natural wellness products for pets — from calming potions to first-aid sprays and wellness boosters. Whether external or internal, each item is made with care, using nature-based ingredients you can trust. Our inspiration? Two paw-some pups: Luna and Harley.
2. Product Use & Safety
Our products are designed for external or internal use on pets — please follow the usage instructions carefully for each product.
Products intended for internal use are clearly labeled and include dosage recommendations.
These products are not intended to diagnose, treat, or cure any disease. They serve as supportive, wellness-based solutions.
Always consult your vet before using new products, especially if your pet is pregnant, nursing, undergoing treatment, or has a chronic condition.
Conduct a patch test for topical products to ensure there are no allergic reactions.
3. Ordering & Payment
Orders may be placed through our website or by messaging us directly.
Payment is required in full before dispatch unless a specific agreement has been made (e.g., deposit for custom orders).
Available payment methods will be displayed during checkout or listed in your invoice.
4. Shipping & Delivery
Orders are usually processed within 3–5 working days unless stated otherwise.
Delivery times may vary depending on your location.
You’ll receive a tracking number once your order ships.
We currently ship within South Africa only.
5. Returns & Refunds
Due to health and safety reasons, we do not accept returns on opened or used products.
If your order arrives damaged or incorrect, please notify us within 3 days with photos so we can make it right.
Refunds or replacements are handled on a case-by-case basis — your satisfaction is important to us.
6. Natural Products Notice
Because our ingredients are natural and handmade in small batches:
Product texture, scent, or color may vary slightly.
Storage and shelf life recommendations should be followed to maintain product integrity.
Keep all products out of reach of children and pets unless being used as intended.
7. Intellectual Property
All product names, images, descriptions, and content on our site or packaging are the property of Houndware and may not be copied or reproduced without written permission.
8. Privacy Policy
We respect your privacy. Any personal data collected is used to fulfill orders or respond to inquiries and is never shared or sold.
9. Updates to These Terms
We may update our Terms & Conditions from time to time. Please review them occasionally to stay informed.
10. Contact Us
Got questions, feedback, or tails to wag?
We’d love to hear from you!
📧 tamika@houndware.online
📱 +27 82 525 6321
📍 Based in Rustenburg, South Africa
Houndware Return Policy
Last Updated: 24/06/2025
We want every tail wag and whisker twitch to be a happy one! While we take great pride in handcrafting natural, quality products for your furry friends, we understand that sometimes things don’t go as planned. Here’s how we handle returns and refunds:
🐾 General Policy
Due to the nature of our products (many of which are made for internal or external use), we cannot accept returns on opened or used items for safety and hygiene reasons.
✅ Return Eligibility
You may request a return or exchange only if:
The item arrived damaged or defective.
You received the wrong product.
The item is unopened, unused, and still in its original packaging (within 7 days of receiving it).
📸 What We’ll Need
To help us help you quickly, please send:
A clear photo of the item (if damaged or incorrect)
A short description of the issue
Your order details (name, date, product)
You can send these to us via:
📧 [Your Email]
📱 WhatsApp: [Your Number]
💸 Refunds & Replacements
Once we've reviewed your request:
Approved refunds will be processed within 5–7 business days via your original payment method.
If you'd prefer, we can also issue a replacement or a voucher for future use (subject to stock availability).
🚫 Non-Returnable Items
Unfortunately, we can't accept returns or offer refunds on:
Used or opened products
Items returned more than 7 days after delivery
Sale or promotional items
Custom or made-to-order kits
📦 Courier Issues
If your package goes missing or gets delayed due to courier mishaps, we’ll assist where we can — but please note that once the package leaves our hands, the courier becomes responsible. (We’ll still try help chase things up like a pup on a squirrel trail.)
🐶 Questions?
We’re here to help! We care deeply about your pet’s wellness and your peace of mind. If anything feels off, reach out and we’ll do our best to make it right.
📧 tamika@houndware.online
📱 +27 82 525 6321
📍 Based in Rustenburg, South Africa
Houndware Privacy Policy
Last Updated: 24/06/2025
We care about your pets and your privacy. This policy explains how we collect, use, and protect your personal information when you interact with Houndware — whether you're ordering products, sending us a message, or just browsing our site.
🐾 What Information We Collect
When you place an order, fill out a form, or contact us, we may collect the following info:
Your name
Email address
Phone number
Delivery address
Order details
Optional: photos or notes you share with us about your pets
We do not collect payment card details directly. Payments are processed securely through trusted third-party platforms.
💌 How We Use Your Info
We only use your info to:
Process and deliver your orders
Send updates about your order status
Respond to your questions or special requests
Occasionally let you know about new kits or products (only if you’ve opted in)
We will never sell, rent, or trade your information to anyone — ever. Pinky paw promise.
🔒 How We Protect Your Info
We take reasonable steps to keep your personal data safe, including using secure systems and limiting access to authorized team members only.
📦 Third-Party Services
We may use trusted services like courier companies, payment processors, and website hosts. These services will only receive the info needed to do their job — nothing more.
🍪 Cookies (Not the Treat Kind)
Our website may use cookies to make browsing smoother and more personalized. You can adjust your browser settings if you’d prefer to block cookies — we won’t be offended.
👩⚖️ Your Rights
You have the right to:
Ask what personal info we have on you
Request corrections
Ask us to delete your info (unless we need it for legal or order-related reasons)
Just send us a message and we’ll handle it promptly.
🔄 Policy Updates
We may update this privacy policy occasionally. The latest version will always be available on our website. If major changes are made, we’ll let you know.
📬 Contact Us
Got questions about your info or how it’s used?
Reach out anytime:
📧 tamika@houndware.online
📱 +27 82 525 6321
📍 Based in Rustenburg, South Africa